User Centred design

User-centred design is the ability to design with the user’s positive experience at the heart of all design processes. It is the aim of user-centred deign to create easy to use and learn interfaces to allow the user to undertake the tasks they need to. It relates to any interface whether it be web, mobile or application.

User-centred design is a straightforward concept and process and yet there are more websites out there than not that do not achieve its aims and offer the end user a poor experience. As with many simple concepts there are some basic but powerful rules.

1. identify who your users are and what they want

  • Technology can be complicated so people need displays that are free of clutter, otherwise they can’t see what options they have.
  • Identify all of your users and what they want to do with the system
  • “Average users” don’t exist, research your audience and define the different user profiles or personas
  • Define the core user journeys and mark them out so users can easily identify the paths to complete their goals
  • Research your audience to identify the most important goals and prioritise these

“Good design is about making decisions and trade-offs”


2. undertake usability testing to identify problems with your design

  • set up tests with your users with defined tasks and watch and record what they do, how long it takes and how satisfied with the process they are.

3. Put off writing code for as long as possible

  • undertake iterative design
  • and test until you get the process right
  • this will be the right design

“You do not need a lot of design options

If you undertake user-centred design you will end up at the right design and not the one your client thinks looks best. After all what is their knowledge of what design can work best for their client?

If budget and time is an issue then the second best option is to make use of an expert review. This is when a usability expert examines the design and compares it against a recognised set of web design principles.

This article has been created with reference to the usability specialists at www.userfocus.co.uk

Morae is an industry recognised software application for facilitating usability testing.

If you would like to understand how usability testing and user-centred design can improve your website and your business goals then contact us now.

Designing for print and web, the benefits of being a multi-disciplined designer.

The main point I’ve learnt since extending my trade from the world of print into the world of web is that essentially, I’m still doing the same thing. I’m still trying to come up with the best ideas complimented visually by the best design I can, the differences are mainly technical. As Massimo Vignelli said “if you can design one thing, you can design everything.

The distinctions between the two mediums are obvious for all to see but there are definite similarities that bring these two disciplines closer together. Having the capabilities to cater for both can be very good for business… ours and yours.

Having the aptitude and skills for more than one speciality is nothing new and designers have been doing it for years. You don’t have to go too far back to look at the work achieved in design by Charles and Ray Eames. Having some of the worlds most recognisable furniture and being Oscar winners for a short film is no mean feat at all. In more recent times, the work of Julian House at Intro has seen him produce brilliant music videos for the likes of Primal Scream and Doves and at the same time create inspiring album cover art for the same bands and more.

As one of three designers at Nvisage and coming from a background in print, it has been an interesting challenge getting to know the ins and outs of a new format. Although I’ve always been confident in my design ability, transferring them to a brand new set of rules has been the most taxing aspect as I had to learn about accessibility, usability and functionality. However, with the success of the Parson, Son & Basley website and the recently launched Moat website, I can see that I can transfer my skills from one area to another successfully and that can only be a good thing.

It was also long due that I worked outside the familiar setting of a traditional print studio full of beautiful Macs, endless supplies of paper stock and unhealthy obsessions with haircuts. Working as an in-house designer at a web development agency, I now work solely on PCs, I’m inundated with and endless stream of jargon and the obsessions are more along the lines of functionality than style (haircuts included).

The most beneficial part of working with web is the great team of developers I can work along side to bring my designs to life. This has enabled me to produce design that has the most appropriate balance of look, feel and functionality. Having a website that works perfectly is of the essence but first impressions are always important and it’s always essential to create a good user experience.

For the client, I think knowing that they are working alongside an agency that can cater for all their needs is a comforting thought as we have the ability to keep a consistency in the quality of the design, web marketing, programming and SEO. Communication between all the departments is a very easy process indeed and one of great importance.

When it comes down to it, web and print do have their own individual merits. With web there is instant feedback from instant outcomes and it’s also easier to find out whether a website is performing to its full means and even test how it performs. A client can undertake changes at anytime which is impossible with a completed printed product with out the need for a reprint at great cost. With print, there is much more choice in terms of format, font, size and material and in my opinion there is nothing like the smell of fresh ink. However, for me and for the client, the idea is king and thankfully that extends across all formats and I can enjoy the best of both worlds.

By Chris Lewis

Effective Visual Communications

Getting your Visual Communications right is a key step to building a successful business. First impressions are important and they reflect the brand. Your brand.

Visual Communication communicates an idea through the visual display of information; it helps us understand the messages portrayed. There are a lots of ways you can present information visually. These include using gestures, body language, video, web and TV mediums. Here at Nvisage, the focus is on the presentation of text, pictures, photos, etc.

Evaluating the success of Visual Communication design is mainly based on measuring how well your audience understands your intended messages. The visual expression of your business will evoke an experience for your potential clients and therefore it’s critical to get this right. Whatever medium you use to visually express the brand of your company, as long as it is consistent in quality and messaging and it creates the same experience throughout, it can be extremely effective. See also ‘corporate identity’.

The web is a great communications tool and is possibly the most popular tool that’s used today to create a positive visual impression. However it’s important to remember other aspects of your business and how they are represented. These include promotional materials, logos, newsletters, etc. They all need to convey that they belong to the same ‘family of look and feel’ to successfully convince and enhance the perception of your company.

Promotional materials are an example I would like to highlight here.

Join up your designs
Having a nice website with a good user experience is important. However, if you send out a brochure which fails to convey the same brand and associated messaging, this can sadly reflect badly on your company’s image. And it can potentially create negative perceptions of your business.

In these times when we have instant access to content, people shy away from printing large company brochures, and in line with environmental issues, I agree in part with this.

That said, there’s an argument for taking an agile approach to using a company brochure. That is, by using new technology to print small runs digitally, there’s really no excuse not to have a brochure or at least a company profile sheet. It serves as a hand out for your potential clients. Or something you can send with a nice letter to an existing client, to remind them of your skills and keep you in their sight for future business. If it’s appealing and very helpful, they may even keep it.

A nice brochure isn’t just about having some text with nice pictures with smiley faces, but actually needs to have engaging content with well structured overviews and the right calls to actions (even if we can’t click them). Even better, if you can combine this product with an offering.

The same rules apply: First impressions.

If your printed promotional materials look dated, it reflects on your company badly. That it’s dated and possibly not progressive. You can’t afford to make this kind of mistake.

Business cards and more

Your immediate reaction to new acquaintances is based on what you see. You are out on the road meeting a prospective client and just when you have completed a perfect sales pitch, you take out an old, crumpled business card. That will be the last impression you give to that client.
Yes it is only a business card, but it will remind this client of your attention to detail, the care that you haven’t taken with that card. Furthermore it can convey the idea that you are not very professional.
So, always have an up-to-date, high quality business card at hand. It reflect s on you and your business. A business card could expand to more, by having well chosen content to communicate what you do and who you are; kinda telling who you are AND ‘what is in the tin’.

Toolkits and sales aids
By simply creating a basic toolkit (a folder with some inserts), which can be used for sales staff, resellers, prospective clients and existing clients, you have a very flexible tool for promotional material which offers some great benefits.

By creating factsheets, datasheets, profile sheets, newsletters for this toolkit, you are constantly updating the toolkit so that it’s current, and therefore communicating to users the benefits of being up-to-date. Furthermore, sales staff have a professional image to take to their sales pitches. They can even have a note pad in the back of the toolkit.

New prospective clients can be handed a very sophisticated precious kit with information which is useful to them. They will keep it on their shelf and when the time comes they may pull it out to give you a call.

Existing clients can be updated with the latest white papers, case studies, newsletters; information which relates to their business.

These type of measures show a very agile approach to representing and selling your company.

Newsletters

An engaging and well structured newsletter with a strong visual impact can remind a person of your company on a regular basis. These type of valuable visual communication aids will create the right image whilst passing on helpful information. Let a newsletter be a tool which is exciting to read and visually appealing and therefore will be liked by the reader.
It will reflect your company well and will keep reminding your readers of your business talents. This in turn can generate vital leads.

Our approach
Nvisage has lots of experience in developing visual language systems for communication for varied businesses and organisations. This is because our marketing team and designers understand human communication in a social context. This requires critical thinking and intellectual flexibility as well as creative flair. And it involves understanding what your audiences will connect with.

In communication, messages are paramount. But good visual design supports the message and enhances its delivery. We can help you to deliver positive, interesting messages which enhance your brand and resonate with your audiences and therefore help you grow your business or organisation.

For a ‘creative’ chat call us on 0845 094 3331 or email Sandra Staufer.