Intranet for FCHO. Simple tasks excellently executed.

Intranets suffer from a bloat of unused features and clutter. Yet there are key tasks that serve the vast majority of users but are either poorly covered or hidden beneath bloated features. After gaining lots of great user input across the organisation via workshops and surveying, we produced a core list of needs. Prototyping and – crucially – user testing those prototypes – enabled us to produce simple, yet very effective solutions and make sure these were the focus of the user interface. These simple important tasks drove everything and left room for other key information (alerts, messaging, and key communications) the space to also remain visible.