Channel shift and digital engagement

We specialise in developing digital solutions across the social housing sector.

This includes websites, property portals, resident portals, and intranets. As well as the design and technical skills, we bring the specific expertise of resident engagement, user testing and business analysis to every project.

We offer digital communication solutions and business tools which add real value and cost savings to housing associations. We understand how to engage residents and deliver a real-world approach to Channel Shift.

It’s about understanding what your varied audiences want to do on different devices, .i.e what they use a phone for, compared to a tablet or laptop, and then matching the functionality to their needs. It’s about maintaining consistency and not pointing them to a resident portal login to do everything there.