First Choice Homes Oldham

An intranet designed for the housing association sector

FCHO estate plans

A refreshingly different approach

Group of business people and software developers working as a team in office
More than an ‘out of the box’ solution

Rather than foist a ready-made solution upon the client, laden with features that clutter and won’t be used, we have listened to their specific organisational and user issues and developed an intranet specifically tailored to their needs. Above all we worked hard to simplify and prioritise, creating as an end result, a tool to be used not neglected.

FCHO logo

Providing for the future strategy of the business

User experience and user journey discoveries

We undertook a significant ‘discovery’ process which included extensive stakeholder engagement. We also heard from the business to validate the objections and problems staff and teams faced every day. This then defined the user experience and user journeys within an interactive wireframe prototype that was tested to refine the journeys and outcomes.

It was always measured against the core concept of making the system the ‘go to’ solution. Not just because it was mandated but because it was really was the best and easiest to use

Simple tasks excellently executed

A feature-rich solution

Key features included the user directory, popular documents and a ‘proper’ document search. These became the priority and focus.
Findability was a key focus of the document search and we were determined to make this overlooked feature really work well. This was achieved from careful listening and analysis of keywords to create a tagging system that grappled with ‘corporate speak’ naming conventions used by partners vs the more colloquial daily usage terms