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[vc_row][vc_column][vc_column_text]The technical aspect of adding live chat to your site is very simple and usually consists of adding a one line snippet of code to call the module.

Considerations for adding live chat

Although adding live chat to a site is simple, it is important that you have gone through the other issues to enable it to be supported and communicated well to your end audience. Good compatibility with other interdependent systems is vital to ensure it becomes a successful communication tool rather than just another tool to support.

The two key staffing areas to ensure  are fully involved in the implementation and management are the Customer Service team and the IT department, who need to support the application.


A best practice approach in application development is that of the minimum viable product, i.e. what is the least that could be deployed and still be useful.[/vc_column_text][/vc_column][/vc_row]

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